Customer Support Agent
Description
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
Responsibilities
- Respond to customer queries via phone, email, and live chat
- Handle large call volumes efficiently while maintaining quality communication
- Troubleshoot account or platform issues and guide users through solutions
- Escalate complex cases to relevant departments when needed
- Ensure a consistently high level of service and professionalism
Requirements
- Previous customer support or contact centre experience preferred
- Excellent spoken and written English; additional languages are an advantage
- Strong communication, patience, and problem-solving skills
- Ability to work flexibly in a shift environment (including nights and weekends)
- A positive attitude and desire to be part of a growing, fast-paced team
Benefits
- A key role within a fast-moving iGaming brand backed by an established group
- Open, creative environment with the autonomy to experiment and innovate
- Clear opportunities to grow as the company scales
- Competitive salary package and growth opportunities within the Traffic Label Group network
- Flexible working hours built on trust and autonomy, supporting a healthy work-life balance
- Option to work remotely at times during the year, in line with company policy
- Regular team events, outings, and celebrations
- Collaborative culture that values input from across teams
About Traffic Label
Affiliate business working with all viable channels of online marketing since 2006. Onlinebingo.co.uk | 1CS.com
