Night Shift Customer Support Agent
Description
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
Responsibilities
- Respond to customer queries via phone, email, and live chat
- Handle large call volumes efficiently while maintaining quality communication
- Troubleshoot account or platform issues and guide users through solutions
- Escalate complex cases to relevant departments when needed
- Ensure a consistently high level of service and professionalism
Requirements
- Previous customer support or contact centre experience preferred
- Excellent spoken and written English; additional languages are an advantage
- Strong communication, patience, and problem-solving skills
- Ability to work flexibly in a shift environment (including nights and weekends)
- A positive attitude and desire to be part of a growing, fast-paced team
Benefits
- Competitive salary package with night shift allowance
- Career development in a growing international company
- Supportive, dynamic team environment located in our new Malta office
- Opportunity to play a key role in an exciting platform launch
About Traffic Label
Affiliate business working with all viable channels of online marketing since 2006. Onlinebingo.co.uk | 1CS.com
