Senior Account Manager

We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts. You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships. This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries such as gaming and financial services.

• Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients
• Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction
• Build trusted advisor relationships with key stakeholders, including C-level executives
• Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)
• Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy
• Negotiate commercial agreements and renewals to maximize long-term value
• Drive adoption of Trustly products and features to increase client performance and ROI
• Monitor account performance, providing insights and recommendations based on data and market trends
• Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs
• Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments
• Provide strategic input to clients on industry trends and innovation opportunities
• Represent Trustly at industry events

• Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services
• Proven track record of managing and growing enterprise or strategic accounts
• Strong commercial acumen with experience in revenue growth and contract negotiations
• Excellent stakeholder management skills, with the ability to influence at senior levels
• Good understanding of payments, open banking, or A2A ecosystems
• Experience working with Gaming and/or Financial Services clients is highly desirable
• Familiarity with UK market dynamics and regulatory environment is a plus
• Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal
• Very good communicator and have the ability to explain complex topics in a clear and understandable way
• Humble with a strong business acumen
• Take great pride in your work and strive for excellence with drive
• Ownership mentality and accountability
• Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions

• 20 to 30 days of holiday to support a healthy work-life balance
• Monthly team outing allowance to enjoy social events with your colleagues
• Parental leave top-up additional support for new parents
• On-site perks to make your workday smoother
• Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
• PLUS additional benefits designed to enhance your work-life experience!