Consumer Service Agent
Trustly is seeking a Consumer Service Agent for a 12-month fixed-term contract. In this role, you will be the primary point of contact for consumers, assisting them with payment transaction issues via email and live chat. You will troubleshoot problems, escalate complex cases, and collaborate with various internal teams to ensure efficient resolution. This position requires a service-minded individual with experience in B2C support and a passion for customer experience.
Group Finance Controller
Trustly is seeking a Group Finance Controller to manage financial reporting, consolidations, and internal controls for the group. This role involves ensuring compliance with accounting standards, supporting financial planning, and providing insights to senior management. The ideal candidate will have extensive experience in financial accounting and reporting, strong knowledge of accounting standards, and leadership capabilities. This is an opportunity to shape financial processes in a dynamic, high-growth environment.
Financial Accountant (6-Month Fixed-Term Contract)
We are looking for a Financial Accountant to join our Finance team on a contract basis. In this role, you will play a key part in supporting our international operations, ensuring high-quality financial reporting, maintaining robust accounting processes, and supporting compliance across multiple jurisdictions. The role sits within the European component of the team and has day-to-day responsibility for entities in France. You will work closely with colleagues across Finance, Tax, Compliance, Legal, and Treasury, acting as a key link between accounting and other business functions to ensure accurate financial information and regulatory compliance. This is an excellent opportunity for an accounting professional who enjoys working in an international environment and collaborating with stakeholders across different countries and disciplines.
Director Finance Operations
This role is for a Director of Finance Operations to lead global transaction processing teams. The successful candidate will be responsible for the end-to-end operational efficiency, accuracy, and scalability of financial transaction systems. Key duties include leading and developing a finance operations team, transforming and automating workflows, and overseeing core financial operations such as billing, AR, AP, and cash management. Prior experience in a high-growth FinTech or technology environment and demonstrable expertise with NetSuite are mandatory.
FP&A Senior Financial Analyst
The FP&A Senior Financial Analyst will play a crucial role in revolutionising payments by supporting financial planning and reporting for headcount and operational expenditure. This position involves developing financial models for sales capacity, contributing to group-level financial reporting, and ensuring precision in commission governance. A significant aspect of the role includes exploring and implementing AI and Machine Learning solutions to enhance financial workflows and predictive modelling. The ideal candidate will possess strong financial modelling skills and an "AI Mindset" to drive innovation in a high-growth Fintech environment.
Global Privacy Operations Manager
The Global Privacy Operations Manager will play a key role in shaping and improving Trustly's privacy programme. This position involves designing and embedding operational processes for data handling, managing improvement programmes, and ensuring compliance with global privacy standards. The role requires close collaboration with various business stakeholders and a practical, operational approach to privacy challenges within a FinTech environment.
Global Deputy DPO
Trustly is seeking an experienced Global Deputy DPO with a FinTech and/or Tech background to join their global Legal, Compliance & Risk team. Reporting to the Global Head of Privacy & DPO, you will lead Trustly's privacy operations and support statutory obligations. This role offers a unique opportunity to help design and build a global privacy framework at a scaling FinTech. The ideal candidate is a senior privacy professional who can act as a trusted partner and drive a culture of data protection.
Associate Payroll Analyst
The Associate Payroll Analyst will play a key role in supporting the monthly payroll cycle and ensuring accurate administration of employee benefits. This position involves coordinating with external vendors, maintaining employee data, and assisting with statutory reporting. The ideal candidate will have strong analytical skills, attention to detail, and excellent communication abilities in English and Portuguese.
Manager, Market & Competitive Intelligence
Trustly is seeking a Manager, Market & Competitive Intelligence to own the company's competitive and market intelligence function. This role involves curating a proprietary dataset and leveraging AI for external monitoring. The focus is on data ingestion and quality to synthesize insights into battle cards, market foresight reports, and sales talk-tracks. The position also involves providing briefings to product teams, leadership, and the CxO office.
Senior AML & Risk Analyst
As a Senior AML & Risk Analyst at Trustly, you will play a key role in protecting payment flows and supporting sustainable growth. You will own complex transaction monitoring and investigations, ensuring alignment with regulatory requirements and internal policies. This role involves acting as a subject matter expert, contributing to quality improvements, and evolving how financial crime risks are detected, assessed, and mitigated. You will operate independently, think ahead, and raise the bar for how the team works.
AML & Risk Analyst - Sanction Screening
As an AML & Risk Analyst, you will build a strong foundation in transaction monitoring and financial crime investigations. You will work hands-on with transaction monitoring and investigations, ensuring activities are assessed in line with internal policies, procedures, and regulatory requirements. This role is focused on building strong investigative foundations, requiring methodical work, clear documentation, and continuous development of understanding of financial crime risks. You will take ownership of your cases, collaborate closely with senior analysts, and actively build your expertise over time.
Senior KYC Analyst
Trustly is seeking a Senior KYC Analyst to join their Financial Crime Prevention (FCP) function. This role involves safeguarding Trustly's ecosystem through in-depth investigations and risk assessments for both consumers and merchants. You will work cross-functionally to support KYC workflows, transaction monitoring, sanctions and PEP escalations, and EDD reviews. The position requires strong analytical skills, sound risk judgment, and the ability to maintain high regulatory standards in a fast-paced environment.
Operations Production Lead
Trustly is seeking Operations Production Leads for its regulated operational function. This role is responsible for operational delivery, translating business goals into clear deliverables for KYC & Transaction monitoring teams, and ensuring these goals are met. The ideal candidate will drive team success, manage multiple priorities, and have experience in KYC/AML within Fintech, Payments, Banking, or Financial Services.
Privacy Counsel, Americas
Trustly is seeking an experienced Privacy Counsel for its Americas region to support the implementation of its global privacy framework. This role involves advising on data protection matters, ensuring compliance with privacy standards, and embedding privacy by design. The ideal candidate will have strong expertise in US privacy laws and experience with cross-border data transfers.
Senior Platform Engineer
We are looking for a product-minded Senior Platform Engineer to empower our engineering organization. You will act as a technical partner to our engineering teams, shaping the platform's vision and roadmap. Your role involves architecting the paved road for product deployment, driving modern engineering practices, championing observability, and elevating standards across teams. You will also multiply your impact by mentoring colleagues and evangelizing platform capabilities.
Senior Sales Manager
As Senior Sales Manager, you will lead Trustly’s expansion across the UK’s most influential sectors. You will navigate high-stakes negotiations with Tier-1 enterprises and drive complex multi-stakeholder sales cycles. You will establish Trustly’s A2A technology as the benchmark for modern account-to-account payments. You bring 7+ years of high-impact sales experience in Payments or Fintech and a proven track record of breaking into new, competitive accounts.
Senior Data Scientist
Trustly is seeking a Senior Data Scientist to join their Risk team. This role involves developing AI/machine learning models, recommending data-driven risk strategies, and collaborating with ML Engineers. The ideal candidate will have a strong background in data science, machine learning, and Python/SQL, with experience in financial services or fintech.
Sales Executive, Enterprise
Trustly is seeking a driven Sales Executive for Enterprise Sales. This high-impact role involves managing the full sales lifecycle, from prospecting to contract execution, for large-scale, customized payment solutions. The ideal candidate is a consultative closer who can translate complex technical capabilities into business value and lead the charge in redefining the Fintech landscape.
Senior SRE Engineer
Trustly is seeking a Senior SRE Engineer to ensure the smooth operation of their infrastructure and applications. This role involves architecting for high availability, leading incident response, optimizing performance, and driving automation. The ideal candidate will have experience with cloud environments, monitoring tools, and a proactive approach to problem-solving.
Senior Software Engineer
Trustly is seeking a product-minded Senior Software Engineer (Java) to strengthen its core backend services. This role involves driving architectural decisions, steering delivery and planning, connecting technology to business needs, multiplying impact through mentorship, and setting quality standards. The ideal candidate will act as a technical partner, contributing to product vision and system roadmaps.
Senior Web Designer
As a Sr. Website Developer & Administrator, you will be the technical backbone for Trustly's Global websites, focusing on the Help Center and Customer Support Ecosystem. You will bridge the gap between Support, Product, and Marketing to create impactful digital assets that enhance customer self-service and operational efficiency. This role involves strategic development, systems integration, cross-functional collaboration, and performance optimization.
Tax Manager
Trustly is seeking a Tax Manager to support global tax compliance and reporting obligations. The role requires a minimum of 3 years of tax compliance experience, ideally from a specialist role within a Big 4 firm or equivalent. The Tax Manager will manage global tax compliance, review tax computations and returns, and act as a point of contact for outsourced tax providers. Previous in-house experience is a strong advantage.
Senior Privacy Counsel (UK/EU)
Seeking an experienced Senior Privacy Counsel with a FinTech background to join Trustly's global Legal, Regulatory & Compliance team. You will be the specialist privacy adviser for the UK region, providing guidance on complex privacy matters and developing privacy strategies. This role requires deep expertise in UK and EU privacy laws and regulations, and experience in consumer-facing technology environments.
Director of Sales - Financial Services & Gaming Europe
Trustly is seeking a Director of Sales for Financial Services & Gaming Europe to drive the acquisition of new enterprise merchant clients. This role involves managing the full sales cycle, building strong client relationships, and collaborating with internal teams to offer Trustly's payment solutions. The ideal candidate will have extensive B2B sales experience in the payments sector, with a strategic and solution-oriented mindset.
Merchant KYC Analyst
Trustly is seeking a Merchant KYC Analyst to join their Financial Crime Operations team. This role involves conducting customer due diligence for new and existing corporate clients, assessing risks, and ensuring compliance with global risk assessments. The analyst will work closely with Sales, Tech, Compliance, and Legal departments to understand business relationships and regulatory requirements.
Systems Integration Engineer
Trustly is seeking a Systems Integration Engineer to provide technical support to Merchants, acting as a liaison between internal teams and external clients. This role involves investigating and resolving technical inquiries, supporting developers, improving documentation, and developing internal tools. The engineer will be a Subject Matter Expert on Trustly's technology and contribute to a 24/7 service.
Junior Information Security Officer
We are looking for a Junior Information Security Officer to join the Information Security team in Stockholm. This role is in the first line of defence, focusing on hands-on security work like risk assessments and vendor reviews. It's an excellent opportunity for someone early in their security career to gain broad experience in governance, risk management, compliance, and operations within a regulated payments environment.
Senior Account Manager
Trustly is seeking a Senior Account Manager for their Gaming & Financial Services team in the UK. This role involves managing and growing key strategic accounts, acting as a trusted partner to clients, and identifying opportunities for revenue expansion and product adoption. The ideal candidate will have a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries.
Senior Privacy Counsel, Americas
Trustly is seeking an experienced Senior Privacy Counsel with a FinTech background to advise on privacy matters for the Americas region. This role requires deep expertise in US privacy laws and regulations, with working knowledge of Canadian and Brazilian frameworks. You will lead the development and implementation of privacy strategies, conduct impact assessments, manage data subject rights requests, and oversee breach preparedness. The ideal candidate is a strategic thinker with practical problem-solving abilities and experience in consumer-facing technology environments.
Senior Employment Counsel, Americas
Trustly is seeking an experienced Senior Employment Counsel for the Americas region to join their global Legal, Regulatory & Compliance team. This role requires expertise in employment law, advising on legal matters across multiple markets and ensuring compliance with regulations. The counsel will work closely with various teams, including HR, and will be responsible for providing strategic guidance on employment-related issues.
Engineering Manager
Trustly is seeking an Engineering Manager to lead and support an agile team of engineers. This role involves ensuring the delivery of high-quality, scalable, and reliable systems while fostering a positive team culture. The ideal candidate will bridge technical excellence and people management, making a real impact in the payments industry.
Information Security Officer
Trustly is seeking an experienced Information Security Officer to join their Security team in Stockholm. This role is in the first line of defence, responsible for executing security activities like governance, risk management, third-party oversight, business continuity, compliance, and awareness. The ideal candidate will have 5+ years of experience in information security, strong knowledge of ISO/IEC 27001, and practical experience translating regulatory requirements into policy and process.
Engineering Director
Trustly is seeking an Engineering Director to lead the Acquiring, Settlement & Risk domain, overseeing 5-7 teams and critical payment infrastructure. This role involves co-owning the domain's strategy with a Product Leader, driving architectural transformation, and ensuring operational excellence. The ideal candidate is an experienced engineering leader with technical depth, product instinct, and a track record of building high-performing teams in high-availability environments.
Chief Data Officer
Trustly is seeking a Chief Data Officer (CDO) to lead their global data program. Reporting to the Global CTO, this executive role involves owning the data platform, datasets, analytics capabilities, and AI/ML initiatives. The CDO will partner with C-suite executives to leverage data for product, revenue, and risk advantage, setting the vision for data as a first-class asset and building high-performing data teams.
Senior Software Engineer (Golang)
Trustly is seeking a Senior Software Engineer with strong Golang expertise to join their Transfer & Funds team. This role involves modernizing core financial systems, building for high availability, and solving complex distributed system challenges. The ideal candidate will have 5+ years of experience in Golang, distributed architecture, and relational databases, with a focus on designing for failure and ensuring data integrity in a high-growth fintech environment.
Senior Engagement Manager
Trustly is seeking a Senior Engagement Manager to own the end-to-end integration lifecycle for partners and merchants. This strategic role involves leading complex integrations, acting as a trusted advisor on Open Banking strategy, and refining integration processes. You will also mentor junior engagement managers and provide strategic input to product roadmaps.
Security Engineer
Trustly is seeking Security Engineers to join their Security and Compliance team, focusing on product security in Europe. As a Security Engineer, you will be responsible for ensuring security is at the core of everything built and operated, automating security controls, and shaping the team's direction. You will have the opportunity to refine interactions with merchants and significantly impact the operational security framework.
Chief Information Security Officer
Trustly is seeking a Chief Information Security Officer (CISO) & Head of Information Technology to lead its global security and internal technology operations. This dual-scope role involves owning the full information security program, including strategy, architecture, risk, and response, while also leading the IT organization. The CISO will be a key voice to the C-suite and a trusted advisor to the Board on security posture, cyber risk, and technology resilience. The position requires driving AI productivity for the global workforce and operating at the intersection of a high-growth fintech and a fast-evolving regulatory landscape.
Senior Full-Stack Engineer
Trustly is seeking a Senior Full-Stack Engineer to join their FIC team. This role involves developing and maintaining integrations with financial institutions, creating APIs, and resolving complex technical challenges. The ideal candidate is a passionate full-stack developer with experience in Java backend development and a strong understanding of software architectures and design patterns.
DataOps Engineer
As a DataOps Engineer at Trustly, you will be responsible for building and maintaining the data delivery pipeline and infrastructure. You will ensure data flows seamlessly through batch and streaming processes while upholding standards for encryption and Infrastructure as Code. This role involves designing and implementing scalable data platforms, data modeling, managing CI/CD pipelines, and collaborating with other teams to ensure the reliability and scalability of the data platform.
Engineering Manager
We are looking for an experienced Engineering Manager to lead and coordinate a team of engineers, ensuring they work on the right problems and have the prerequisites to deliver with excellence. You will be responsible for enabling scalability and innovations within your team, aligning technical and business needs with company goals. Additionally, you will be part of the product and tech management team, driving initiatives and fostering a learning culture. The ideal candidate has leadership experience, a passion for technology, and a strategic and operational mindset.
Financial Crime Team Leader
Trustly is seeking a Financial Crime Team Leader to oversee the KYB and Transaction Monitoring framework, ensuring effective detection and mitigation of financial crime risks. This role involves managing a team of 4 analysts and playing a critical role in strengthening the company's control environment. The ideal candidate will have 5+ years of experience in Financial Crime / AML-CFT within a payment institution, fintech, or banking environment.
AP Accounting Associate
As an Accounts Payable Coordinator, you will play a vital role in ensuring our financial operations run smoothly by managing vendor relationships and maintaining accurate records. This is an ideal entry-level opportunity for a detail-oriented individual looking to build a career in accounting within a fast-paced, high-growth environment.
Field Marketing Manager, Americas
As a Field Marketing Manager, you will act as the Single Point of Contact (SPOC) for the business domain and markets you are in charge of, representing the Marketing department locally. This is an execution-heavy role where you own the regional marketing engine. Your mission is to drive revenue, support sales, and activate brand value within specific target verticals. You will drive the marketing engine across multiple channels, lead localized ABM campaigns, and coordinate with global teams to ensure regional needs are met.
Client Support Specialist
The primary responsibility of the Client Support is to troubleshoot, escalate, and resolve client and customer questions or issues. You will be responsible for supporting existing clients, end users of our clients, and third parties we use for processing. Specific duties include Omni-Channel support, troubleshooting, educating customers, and owning customer issues end-to-end.
Database Administrator
Trustly is seeking a Database Administrator to join their Software Architecture group. This role involves designing, implementing, and maintaining enterprise databases, ensuring stability, scalability, and performance. You will collaborate with various teams to optimize database operations and contribute to database strategy and innovation.
Senior Finance Business Partner
Trustly is seeking a Senior Finance Business Partner to drive financial performance within the US Gaming and WW Pay Domains. This strategic role involves partnering with business leaders, executing FP&A cycles, and leading high-impact commercial projects. The ideal candidate will possess strong analytical skills, a proactive approach, and the ability to influence stakeholders globally. Key responsibilities include unlocking profitability through deep-dive analyses, building business cases for new initiatives, and mastering forecasting and P&L stewardship.
AML & Merchant Risk Analyst
As an AML & Merchant Risk Analyst, you will build a strong foundation in transaction monitoring and financial crime investigations. You will work hands-on with transaction monitoring and investigations, ensuring activities are assessed in line with internal policies, procedures, and regulatory requirements. This role is focused on building strong investigative foundations, requiring methodical work, clear documentation, and continuous development of understanding financial crime risks. You will take ownership of cases, collaborate with senior analysts, and build expertise over time.
Legal Operations Lead
Trustly is seeking an experienced Legal Operations Lead to join their global Legal, Regulatory & Compliance team. This new role will focus on scaling legal operations, optimizing processes, and implementing legal technology solutions to support the company's rapid growth. The ideal candidate will have a strategic mindset, strong execution capabilities, and experience in legal operations, process optimization, and vendor management.
Growth Marketing Manager
Trustly is seeking a Growth Marketing Manager to own user acquisition strategy and execution for their US consumer-facing capabilities. This role involves building and scaling acquisition engines across paid, organic, and partnership channels, with a focus on validating unit economics before significant investment. The ideal candidate will be data-driven and focused on creating repeatable growth.
Senior Back-End Engineer
Trustly is seeking a Senior Back-End Engineer to join their remote-first team. This role involves designing and developing tech solutions, monitoring system health, and leading initiatives. The ideal candidate has solid knowledge of Java, software engineering concepts, and databases.
Senior Fraud & Risk Ops Analyst
Trustly is seeking a Senior Fraud & Risk Ops Analyst to join their Fraud & Risk Ops team. This role involves analyzing data, investigating fraud, and improving risk processes to reduce losses and support business goals. The ideal candidate will have strong investigative skills, SQL proficiency, and experience in financial services fraud.
Senior DataOps Engineer
As a Senior DataOps Engineer at Trustly, you will be a technical leader in data maturity, designing scalable frameworks and design patterns for effortless data consumption. You will bridge the gap between complex infrastructure and business value, collaborating with teams to ensure a resilient and innovative platform. This role involves designing, implementing, and maintaining the data platform infrastructure, managing ingestion and processing tools, and building secure CI/CD pipelines.
Senior Consumer KYC Analyst
Trustly is seeking a Senior Consumer KYC Analyst to join their Anti Financial Crime function. This role involves maintaining regulatory compliance, preventing financial crimes, and safeguarding the business. Key responsibilities include overseeing PEP and Sanction escalations, conducting Enhanced Due Diligence (EDD) investigations, and performing peer reviews. The ideal candidate will have a strong background in KYC/AML, particularly EDD, ODD, and Sanctions/PEP/Adverse Media screening, with excellent analytical and decision-making skills.
Sales Director, Enterprise
Trustly is seeking a visionary Sales Director, Enterprise to spearhead strategic growth initiatives. This leadership role is for a seasoned Fintech veteran with elite enterprise closing skills and a passion for mentorship. The ideal candidate will own a high-value portfolio, architect sales methodology, and coach emerging talent, driving market expansion and ensuring innovative sales execution.
VP, Global Bank Partnerships
Trustly is seeking a VP of Global Bank Partnerships to lead the evolution of its financial network. This executive role is responsible for the strategy and execution of partnerships that enable the global money movement engine. The VP will architect relationships with top-tier financial institutions, ensuring "bank-to-bank" payment technology remains the global gold standard. Responsibilities include expanding self-processing capabilities, reducing transaction friction, and launching innovative products.
Senior Frontend Engineer
Trustly is seeking a Senior Frontend Engineer in Stockholm, Sweden, to enhance the European checkout experience for millions of customers. This role involves building the UI for a next-generation payment platform using React, with a strong emphasis on Typescript and end-to-end ownership. You will collaborate closely with developers, UX designers, and product owners, focusing on clean, testable code, performance optimization, and driving technical initiatives from conception to completion.
Senior Finance Manager
Trustly is seeking a Senior Finance Manager to lead financial strategy for key global domains including US Gaming, WW Pay, and WW Customer Service. This high-visibility role involves advising executives, managing a team, and ensuring financial health and strategic expansion. The ideal candidate will possess strong P&L management, financial modeling, and forecasting skills, with a proven ability to influence senior stakeholders. This position offers the opportunity to modernize financial operations and drive data-driven decision-making in a high-growth FinTech environment.
Senior Product Manager, FIC
Trustly is looking for a Senior Product Manager, FIC to own the roadmap for their global network of financial institutions. This role involves optimizing and expanding the online banking connectivity platform that powers Trustly's payment and data portfolio. The ideal candidate will lead product initiatives, drive integrations with banking partners, and collaborate with various internal teams to enhance bank coverage and data retrieval performance.
FP&A Manager
The FP&A Manager at Trustly will be a key member of the Finance function, reporting to the FP&A Director. This high-visibility role focuses on ensuring board-level precision in financial reporting and driving modernization through AI and automation. The manager will lead group-level financial reporting, budgeting, and forecasting, while also transforming FP&A processes for greater efficiency and implementing AI solutions. This position offers the opportunity to mentor junior analysts and partner with cross-functional leaders to provide financial insights on strategic initiatives.
Senior AML Data Analyst
Trustly is seeking a Senior AML Data Analyst to drive their Risk Precision model. This role requires a high-level technical owner who can translate regulatory mandates into scalable code and build end-to-end SQL data pipelines. You will be responsible for advanced SQL engineering, regulatory translation, model validation, and strategic stakeholder management, ensuring data defensibility for audits and inquiries.
Client Support Specialist
The Client Support Specialist role at Trustly focuses on resolving customer and client inquiries and issues. This position involves providing omni-channel support, troubleshooting complex problems, and educating customers on Trustly's products and services. The ideal candidate will have a customer-obsessed mindset and strong communication skills to deliver end-to-end support.
Fraud Operations Specialist (Part-time)
Trustly is seeking a part-time Fraud Operations Specialist to join their Financial Crime Prevention group. This role involves processing fraud escalations, investigating claims, and collaborating with internal and external stakeholders to mitigate fraud risks. The ideal candidate will have an understanding of fraud typologies and a proactive, inquisitive mindset to help shape the company's fraud strategy.
Senior AML Analyst – Sanctions Screening
Trustly is seeking a Senior AML Analyst specializing in sanctions screening to safeguard payment flows and ensure global sanctions compliance. This role involves owning complex investigations, acting as a subject matter expert, and driving improvements to screening frameworks. The ideal candidate will have over 5 years of experience in sanctions screening, a strong understanding of global sanctions regimes, and technical proficiency in screening systems. This is an opportunity to shape sanctions compliance operations in a dynamic, high-growth environment.
Consumer KYC Analyst
Trustly is seeking a Consumer KYC Analyst to join their Anti Financial Crime team in Lisbon, Portugal. This role is vital for maintaining regulatory compliance and preventing financial crimes by analyzing risk profiles, managing sanctions and PEP screening, and documenting findings. The ideal candidate will have previous KYC/AML experience, strong analytical skills, and a good understanding of AML/CFT regulations.
Lead Product Manager, Card Platform
Trustly is seeking a high-energy Lead Product Manager, Card Platform to own the product strategy and execution for their new card platform. This role involves defining market segments, solving customer problems, and driving product success from design to launch. The ideal candidate will have extensive experience in consumer fintech payments and a proven track record of building 0-1 financial products. This is a unique opportunity to shape Trustly's direction in the card payment space.
Associate Technical Support Analyst
The Associate Technical Support Analyst role is part of the Tier 2 team, providing critical technical services to both external merchants and internal Trustly departments. This position involves investigating and resolving complex incidents and escalations, performing advanced technical support through log analysis and diagnostics, and escalating issues to Tier 3 engineering teams. The role also includes proactive issue identification, knowledge base maintenance, and internal training, requiring strong problem-solving skills and the ability to work in a 24/7 on-call rotation.