Fraud Operations Specialist (Part-time)
Description
The fraud space is evolving and growing at Trustly. The Fraud Operations function ensures that Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth. We are looking for a part-time Fraud Operations Specialist for 20 hours a week, who can process fraud escalations in a timely manner. You will process fraud escalations in a timely manner, using an inquisitive mindset to ascertain fraud typology. We’re looking for a specialist, perhaps a student looking for their next challenge, who wants to shape our future fraud strategy and effectively collaborate with internal and external stakeholders.
Responsibilities
- Process fraud escalation claims in a timely manner
- Work in a collaborative and cross-functional way to proactively identify, investigate, and address fraud concerns
- Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns
- Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome
- Identify opportunities for improvement of the current methods through data-analysis, testing, and tracking
Requirements
- Have an understanding of fraud typologies and fraud risks
- Ability to effectively process escalation tickets and follow operational processes
- Ability to work with fraud detection tools and improving / optimising the coverage
- Excited to work in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you
- Strong stakeholder management to be able to communicate clearly with other parts of the organization, explain fraud and our processes as well as manage expectations
- Naturally curious and proactive; while experience documenting and optimizing business processes is a plus, your passion for taking the initiative and learning is what truly sets you apart
Benefits
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks to make your workday smoother
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- PLUS additional benefits designed to enhance your work-life experience!
