NOC Operator
Description
We are looking for a motivated and detail-oriented NOC Operator to join our dynamic team and play a vital role in safeguarding our network infrastructure. You'll be the first line of defense, proactively monitoring our systems, identifying and resolving network issues, and ensuring optimal performance for our entire organization.
Responsibilities
- Monitor network performance using advanced monitoring tools to identify potential issues and outages.
- Analyze IT event data from various sources to identify anomalies, potential incidents, and performance bottlenecks.
- Diagnose and troubleshoot problems to pinpoint the root cause and ensure swift resolution.
- Escalate critical issues to the appropriate technical teams for further investigation and repair.
- Document incidents and resolutions to maintain a clear record of activity and facilitate future troubleshooting.
- Collaborate with other IT teams and Devops teams to ensure efficient problem-solving and seamless operations.
- Contribute to the continuous improvement of network\application processes by identifying areas for optimization.
- Work in 8 hours shifts, including weekends.
Requirements
- 2+ years of experience in a network operations center (NOC) environment or a related technical role.
- Experience in Windows and Linux environments.
- Strong understanding of IT infrastructure components, network protocols, and IT monitoring tools.
- Proficiency in monitoring and troubleshooting tools.
- Excellent analytical and problem-solving skills with the ability to think critically under pressure.
- Keen eye for detail and a strong ability to identify patterns and trends in data.
- Strong communication and interpersonal skills to collaborate effectively with engineers and other IT professionals.
- Quick learner with a passion for technology and a willingness to adapt to new tools and technologies.
- Experience with scripting languages like Python or Bash for automating tasks - advantage.
- Familiarity with network security concepts and best practices - advantage.
- Certifications like CCNA, CompTIA Network+, or equivalent - advantage.
- Experience working in a 24/7 environment.
- Ability to thrive in a fast-paced environment with varying schedules is crucial for NOC operations - advantage.
- Familiarity with Slack/Teams, New Relic and PagerDuty - advantage.
Benefits
- Hybrid work model
- Free parking in the building + free electric car charging
- Broad collective health insurance (with options for family members and extensions)
- Birthday gift + day off during your birthday month
- Refer a friend – bonus or gift card
- HitechZone membership
- Gifts on holidays and life events
- Ten Bis
