Account Manager Junior
SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team. We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.
You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.
- Full customer support: building strong long-term relationships with clients and key people on the clients’ side
- Understanding the specifics of the client’s business, analysis of the client’s requirements
- Assistance in solving technical problems
- Daily consultations on using the product
- Conducting product trainings and demonstrations for clients and their teams
- Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
- Creating manuals and documentation on the use of the product for customers
- Written and spoken English – B2
- Russian – native or close to native
- Knowledge of other languages would be a plus
- Strong communication, problem-solving and analytical skills
- Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
- Ability to work in a fast-paced manner and manage stress
- Self-organization and ability to prioritize tasks
- Ability to work both independently and in a team
- Negotiation experience would be a plus
- Experience in the IT field would be a plus
- Private insurance (depending on contract type)
- Paid gym membership
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- +1 day off per calendar year
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.
