Desktop Support Analyst
Description
At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing world-class gaming experiences. This opportunity offers more than a job; it offers a chance to join a team where your efforts make a lasting difference. Join a dynamic, collaborative environment with plenty of room for professional growth. If you are ambitious, meticulous, and enjoy working in a fast-paced environment, this role suits you well!
Responsibilities
- Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.
- Build and maintain positive relationships with the Global Aristocrat IT team.
- Operate effectively in a high-intensity, team-oriented environment.
- Open, update, and close trouble tickets with detailed information.
- Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
- Build, update, bring up, and close incidents and service requests in our ticketing system.
- Develop and detail technical processes and procedures.
- Respond to and diagnose issues with corporate communications devices.
- Build, maintain, and solve PCs, laptops, and proprietary client hardware.
- Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.
- Perform other duties as assigned by management.
Requirements
- High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred.
- A+, Network +, Security + certification preferred; MCP certification or equivalent preferred.
- ITIL certification or experience is a plus.
- 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.
- Technical knowledge across a broad range of IT fields.
- Strong verbal and written communication skills.
- Outstanding customer focus and attention to detail.
- Must be customer service oriented.
Benefits
- Robust benefits package
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
