Player Support Representative
Description
At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you! Midshift 3 pm to midnight
Responsibilities
- Provide accurate information and support regarding customer accounts, products, and services
- Troubleshoot technical issues across computers, tablets, and mobile devices
- Handle live chat, email communications, inbound calls, as well as occasional outbound calls
- Communicate promotional offers and updates to VIP customers
- Identify, advance, and provide feedback on service issues or customer concerns
- Maintain strict customer confidentiality and data security standards
- Uphold what we value and remain current on internal processes and protocols
- Meet daily performance targets (approximately 70 customer contacts across channels)
- Adhere to SLAs, including responding to chats and calls within 45 seconds
Requirements
- 0-2 years of customer support or call center experience preferred
- Be at least 21 years of age
- High school graduate or equivalent experience required; some college coursework preferred
- Strong problem-solving skills with the ability to think critically and resolve issues efficiently
- Excellent written and verbal communication skills
- Strong interpersonal skills with a customer-first approach
- Comfortable being camera-ready while working
- Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
- Experience troubleshooting computers, smartphones, and tablets
- Diligent with strong grammar, typing, and data entry accuracy
- Ability to work independently with good judgment and discretion
- Highly organized with strong time management skills
- Capacity to excel in a dynamic, high-demand setting
- Previous technical support experience is a plus
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
