Senior Field Service Technician
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As Senior Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! The Senior Field Service Technician provides advanced technical support and guidance in field operations. They handle complex troubleshooting, repairs, and installations, mentor junior technicians, and contribute to efficiency improvements. This role requires a deep understanding of Aristocrat gaming products and a proactive approach to optimizing service quality and customer satisfaction. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.
- Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers.
- Resolve complex issues independently or in collaboration with technical support.
- Mentor and provide on-the-job training to junior Field Service Technicians.
- Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities.
- Analyze and report recurring service challenges and implement corrective actions.
- Manage inventory levels, ensuring proper stock for field operations.
- Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat’s customer service standards.
- Ensure compliance with safety guidelines and company protocols in all field activities.
- High school diploma, GED, or equivalent work experience.
- Preferred associate degree or equivalent work experience in electronics, mechanical engineering, or related fields.
- Minimum of 3 years of experience as a Field Service Technician or equivalent technical role.
- Proficiency in troubleshooting and diagnosing complex technical issues.
- Strong communication and mentorship skills.
- Willingness to travel extensively as needed.
- Experience as a slot technician, field service of technical products, or other diagnostic work.
- Experience working in the field, being on call, and traveling for work.
- Experience with electronics, mechanics, and troubleshooting.
- Can lift and move a minimum of 50 pounds.
- Able to push up to 250 pounds with the assistance of moving equipment.
- Able to climb and balance on ladders.
- Have good manual dexterity, hand/eye coordination, and good eyesight.
- Able to drive and operate a vehicle for extended periods.
- Robust benefits package
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
