Reward & Benefits Coordinator

The Rewards & Benefits Coordinator supports the delivery of our reward, recognition and engagement initiatives through timely and accurate administration of all related processes. This role is a central point in the team, helping to keep our projects and processes aligned, on track and delivered effectively across the organisation.

• Act as the first point of contact for all reward, benefit and engagement related queries.
• Support colleagues and managers with first-line advice and guidance on various reward and benefits, e.g. benefits in kind, pension entitlements, eligibility queries, wellbeing benefits, recognition etc.
• Administration of benefits and colleague recognition schemes as required, e.g. Long Service Awards, New Babies, Weddings etc.
• Coordination of our reward and recognition platform, including ensuring users are onboarded and offboarded in line with agreed procedures.
• With the support of the team, ensure that all information contained within the platform is relevant, accurate and applicable for each respective colleague.
• Provide support as required for any campaigns, competitions or engagement Initiatives, including the management of points / prizes for winners.
• Support the delivery of the annual benefits calendar, including benefit renewals, spotlight stories / benefits, campaigns and wellbeing awareness days as required.
• Help develop and maintain benefits communication materials and guides.
• Support and promote colleague awareness initiatives related to rewards and benefits.
• Update the HR & Payroll system with any changes to benefit information, so that the appropriate benefit in kind tax calculations can be processed.
• Support the delivery of new initiatives as required.
• Ensure that the company vehicle policies and processes are communicated effectively and that all parties are compliant.
• Maintain our fleet records, systems and processes, ensuring they are accurate at all times.
• Manage the internal recharges process, e.g. for parking charges and damages.
• Maintain the vehicle trackers and fuel cards, ensuring they are available as needed
• Monitor the use and condition of the company pool car, managing bookings and maintenance as required.
• Act as the first point of contact with our fleet management company, supporting any escalations that need our involvement, e.g. a driver has failed to comply with a driving license check request
• Analyse all reports and make recommendations on actions in line with agreed procedures.
• Maintain car allowance records in accordance with eligibility criteria, ensuring colleagues and Payroll are kept up to date with any changes.
• Track any changes in company car allocation and ensure our HR system is accurate at all times and that P46 car reporting is accurate with HMRC
• Work collaboratively with the Pensions Specialist to support the administration of our pension schemes and continuously develop the associated processes as required.
• Ensure all tasks are carried out accurately, efficiently and that issues are escalated appropriately.
• Proactively seek out opportunities to improve processes and deliver fit for purpose solutions and first class customer service.
• Coordinate our invoicing process, ensuring all invoices are raised on time, tracked, escalated and where necessary credits are obtained and processed.
• Liaise with brokers and suppliers when required.
• Obtain and analyse relevant information for the department.
• Ensure that policies, procedures and process maps are kept up to date.
• Support the delivery of the colleague engagement survey as required.
• Any other duties as reasonably required.

• General knowledge of employee benefit programs and / or company car schemes (required)
• Exceptional administrative and analytical skills (required)
• Strong attention to detail (required)
• Excellent time management skills (required)
• Proficient in Microsoft packages, including Excel (required)
• Highly personable (required)
• A tenacious, resilient and a self-starter (required)
• Able to act on own initiative, with little supervision, but also enjoys working in a team environment (required)
• A keen problem solver (required)
• Excellent communication skills, both verbal and written (required)
• Professional and recognises the importance of confidentiality (required)
• Experience working in a HR, payroll or benefits function (preferred)
• Completed or working towards CIPD Foundation Certificate in People Practice (preferred)
• Experience administrating a wide range of employee benefits (preferred)
• Understanding of benefit in kind / managing P11Ds / Payrolling Benefits (preferred)
• Experienced in fleet administration (preferred)
• Knowledge of pensions administration processes (preferred)
• Knowledge / experience of Resource Link (preferred)
• Experience working with different combinations of terms and conditions / complex data sets (preferred)
• Experience working within a multi-subsidiary style organisation (preferred)

• Benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions.
• Enhanced maternity & paternity pay.
• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
• Access to further training and development opportunities.

Betfred is a leading betting and gaming company that has been at the forefront of the industry for over 50 years. With over 1300 shops and 9500 employees, we are constantly pushing ourselves to innovate and improve, and we are always on the lookout for the best talent to join our team. In 2019, we entered the US sports betting market as Betfred Sportsbook, and we now operate in 10 states. We have also recently established a new presence in South Africa, with over 50 betting halls, and we own a majority stake in Lottostar, South Africa's largest online betting company. At Betfred, our mission is to provide our customers with the best possible service, products and experience while ensuring responsible gambling. We believe our employees are our greatest asset and we are committed to providing them with the training and development they need to succeed. We offer a range of career opportunities, from retail positions in our shops to roles in our head office. We are also dedicated to giving back to the communities in which we operate. Through our Betfred Supports initiative, we support a range of charities and community initiatives.

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