Retention Executive - 12-month Fixed Term Contract
As a Retention Executive you will be part of the CRM team in a fast-paced, multi-brand environment across Casino and Sports products, supporting the delivery and optimisation of retention campaigns across our core markets, gaining hands-on experience with CRM tools, customer segmentation, and multi-channel communications.
- Supporting the execution of CRM campaigns, assist in building and scheduling communications across channels such as email, SMS, push notifications, and in-app messaging.
- Working closely with internal teams including Promotions, Product, Data, Creative, and Compliance to support campaign delivery.
- Assisting with campaign testing and QA to ensure accuracy and quality before launch.
- Support monitoring of campaign performance and help compile reports and insights.
- Ensure all campaigns follow brand guidelines and regulatory requirements across core markets.
- Strong interest in CRM, digital marketing, or customer lifecycle management. (required)
- Knowledge of Microsoft Office, particularly Excel. (required)
- Good attention to detail and organisational skills. (required)
- Strong written and verbal communication skills. (required)
- Proactive attitude with a willingness to learn and develop new skills. (required)
BVGroup is an online gambling operator and B2B technology solutions provider. We are known for our pioneering ethos. We are one of the few gambling companies to have our own in-house product and the first gaming company to use LED steeplechase advertising in horseracing. We also gave away £1 million to a single customer in our celebrated Euro 2016 campaign, The Million Pound Goal, and our World Cup 2018 campaign, The Golden Goal. We’ve undergone several changes since 1946, including being the first gambling company to move our operations to Gibraltar. We’re proud to partner with some of the most prestigious names in sport, giving us brand recognition across the world and title sponsor to multiple events in snooker, darts and horseracing among other sports. We go the extra mile to make sure our corporate social responsibility is fulfilled in line with the Gambling Commission’s three basic principles: preventing crime in gambling; conduct gambling in a fair and open way; protect children and vulnerable people. Our operational headquarters are located at the World Trade Center Gibraltar and, with a workforce of approx. 700, we are one of the biggest employers on The Rock. Our ability to adapt to new technology trends has been a dominant factor in maintaining growth, creativity and relevance in the global betting community.