KYC Specialist
We are currently looking for a talented KYC Specialist. The KYC Specialist is responsible for verifying player identities, conducting due diligence checks, and ensuring compliance with regulatory and responsible gaming requirements. This role involves reviewing documents, monitoring player activity for suspicious behavior, and maintaining accurate records to support anti-money laundering and fraud prevention efforts.
- Handling and verifying KYC documents (worldwide).
- Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level.
- Communicating with other departments, following pending issues related to customer identification, withdrawal or risky patterns.
- Ensuring appropriate and confidential handling / sharing of sensitive information.
- Ensuring compliance with all AML laws and regulations.
- Upkeeping and updating periodic reviews of existing customers and updating customer database.
- Meet established KPIs and adhere to quality standards.
- Collaborate with other departments to resolve issues, improve customer experience, and support business objectives.
- Identify trends, recurring issues, and opportunities for process or product improvement.
- Proficiency in English (written and spoken); additional languages are a plus.
- Ability to work a flexible schedule, including weekends and holidays.
- Analytical, organizational and time management skills.
- Ability to stay calm under pressure and ability to prioritize tasks.
- Tech-savvy and comfortable working with CRM tools, support platforms, and reporting systems.
- Strong organizational skills with attention to detail and a focus on quality.
- Ability to work individually and as part of the team.
- Competitive Salary
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the center of Thessaloniki
- 360 feedback for Constant personal and professional development
- Birthday Day off!
A leading iGaming technology provider delivering flexible platform solutions and customized managed services built for fast launches and scalable growth across regulated markets. Built for ambitious iGaming brands worldwide with zero compromise. - iGaming Platform Solutions (all-in-one) - Managed Services (end-to-end support) Portfolio of Managed Services: Payments | Affiliates | CRM | KYC & Fraud | Customer Support |Casino & Sportsbook Management | VIP Support