Responsible Gaming Analyst
We are looking for an RG Analyst to join our growing team. In this role, you will safeguard player safety by monitoring player behavior, managing escalated cases, and conducting direct interventions. Your primary focus will be ensuring strict compliance with regulations and internal policies. By analyzing risk indicators and executing Duty of Care procedures, you will help maintain a safe, responsible, and sustainable gaming environment.
- Proactively analyse player behavior patterns and game activity to identify early signs of problem gambling using our tracking tools.
- Manage daily escalations from the Customer Experience (CX) and Fraud teams, conducting detailed risk assessments to determine the correct level of intervention.
- Directly engage with at-risk players via email and phone.
- Conduct sensitive responsible gaming interactions, offering guidance on limits, self-exclusion, and support resources.
- Assist in preparing detailed data reports to ensure we remain compliant with iGaming regulations and internal Duty of Care policies.
- Collaborate with the wider Safer Gambling team to refine processes, improve detection tools, and enhance our overall player safety strategy.
- Support the organisation’s adoption of AI technologies to enhance operational efficiency and decision-making accuracy.
- Have at least 1 year of experience in the iGaming industry (required).
- Have a minimum of 6 months in a customer-facing role (required).
- Have a proven ability to analyse player data, spot trends, and make logical inferences regarding risk warnings (required).
- Speak and Write fluent in English with the ability to handle difficult conversations with empathy and professionalism (required).
- Have an understanding of the regulatory frameworks and licensing requirements connected to player safety (required).
- Are fascinated by the psychology of gambling and are dedicated to minimising problem gambling (required).
- Are a flexible thinker with strong problem-solving skills and keen attention to detail (required).
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations. So - what can you expect from ComeOn as a place of work? At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! The ComeOn Moment That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn! You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!