Customer Support Specialist (Spanish/English)

Love helping people and solving problems? Join our award-winning Customer Support team in Santiago and become the first point of contact for customers across multiple international markets. We’re looking for positive, service-minded Customer Support Specialists to be the friendly face of our company for users from Chile, Peru, Europe, and Canada. This role is based in our Santiago office, where most of the work happens on site as part of our local team. As the first point of contact for our customers, you’ll provide timely, accurate, and empathetic support, answering questions via chat and email, solving problems, and collaborating with other teams to ensure every customer has a smooth and enjoyable experience. If you love building great relationships, enjoy taking initiative, and want to learn and grow while making an impact, this is the role for you. Join us and be part of something great!

• Helping customers via live chat and email while and providing friendly and accurate support.
• Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience.
• Sharing insights from customer interactions to improve the overall customer journey.
• Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling.
• Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team.
• Translating texts for our website and newsletters as needed.
• Monitoring daily and weekly reports and taking action when necessary.
• Supporting other teams within the Services Department and helping mentor or train new team members.
• Participating in proactive activities, like telemarketing, when required.

• Confident communicating in Spanish and English, and you keep your interactions clear, friendly, and professional. (required)
• Service-minded and bring a positive, customer-focused attitude. (required)
• Comfortable working with computers and troubleshooting issues efficiently. (required)
• Detail-oriented and well-organized, and able to take initiative while staying calm under pressure. (required)
• A problem-solver who can multitask effectively and maintain a customer-first mindset. (required)
• Flexible and adaptable, thriving during busy periods and shifting priorities with a smile. (required)

• Monthly reimbursement for sports or health activities, after the three-month probation period.
• A training allowance you can spend on courses or workshops you choose, related to customer service.
• Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
• We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
• We'll teach you how to play poker!