Verification Specialist
Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. As our Verification Specialist you’ll play a key part in delivering optimising manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy, getting hands-on with reviewing documentation related to suspicious activity. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
Responsibilities
- Full and accurate assessment of documentation in terms of their legitimacy
- To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.
- In line with AML verification requirements outlined by regulatory and / business requirements, i.e., Threshold and name mismatch financial account holder.
- Ensure that documents are uploaded correctly, and notes are captured on accounts after review.
- Escalation of documents with legitimacy concerns to the Fraud Team for further investigation.
- Staying abreast of document version updates specific to countries.
- Withhold / Release of certain transactions when required to do so.
- Request of supporting documentation where deemed required.
- Update customers’ accounts details where necessary.
- Contacting 3rd parties to verify documents in the cases where additional verification is required.
- Be available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification.
- Resolve escalations related to verification.
- Suggest / Recommend new improvements or enhancements to document journeys, customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.
- Reporting on verification statistics both internally and externally.
- Suggest / Recommend new or improvement process or systems to enhance efficiency of verification.
Requirements
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high‑quality work (required)
- Adaptability – you stay sharp, productive and positive in fast‑moving environments (required)
- Minimum of 24 Months Risk/AML/Compliance experience (required)
- Relevant Diploma/Degree and/or work experience in a related field (required)
- Exceptional attention to detail, ensuring high standards of quality in all outputs (required)
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required)
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
- Experience in developing and executing customer retention strategies (preferred)
Benefits
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Group Life Cover
- Funeral Fund Benefit
- Income Continuation Benefit
- Medical Aid Subsidy
- Retirement Annuity Subsidy
