Assistant Manager, Player Development
Description
As an Assistant Manager of Player Development, you’ll lead and elevate our VIP team in a highly competitive market. You’ll drive revenue performance through strategic sales leadership, develop high-impact Hosts, and shape the premium experience we deliver to our most valuable players. Working cross-functionally, you’ll help execute a best-in-class player strategy that strengthens loyalty, increases engagement, and fuels market growth.
Responsibilities
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
- Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
- Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
- Develop and implement sales training programs across the VIP team.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
- Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
Requirements
- Bachelor's degree in a related field or relevant experience with 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
- At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
- Must be currently located in or willing to work out of the Pittsburgh or Cleveland market.
- Must be able to obtain and maintain required State Gaming Licenses.
Benefits
- Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and workplace lactation support. Partnership with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: Flexible Paid Time Off for employees in the United States.
- Pet Insurance: Benefit to save on vet expenses for accidents, illnesses, and more.
- Gym Reimbursement: Reimbursement for part of a gym membership after enrolling in a health insurance plan.
- Financial Planning: 401(k) matching and programs such as Origin Financial.
- Commuter Benefits: Access to commuter benefits to help save money on daily commute.
- Tuition Reimbursement: Program for educational courses related to their positions or another position at DraftKings.
