Associate Project Manager, Customer Strategy and Operations
Description
As an Associate Project Manager, you'll play a pivotal role in shaping the customer experience. In this role, you'll take the lead on crucial strategic initiatives, driving projects across functions to achieve key objectives. Your expertise in project management will be essential in tracking progress, mitigating risks, and ensuring seamless execution.
Responsibilities
- Execute critical strategic initiatives identified to achieve goals.
- Facilitate project execution by working cross-functionally to build and drive project plans, identify dependencies, and deliver on core goals.
- Track and communicate decisions, progress, risks, issues, and retrospectives with the project team.
- Build resources and playbooks to codify best practices and improve operational consistency.
- Partner with stakeholders across teams to surface insights and align priorities that enhance the end-to-end customer journey.
Requirements
- Bachelor's degree in a related field with at least 3 years of project management, journey lead, or related experience. (required)
- An entrepreneurial mindset with the ability to operate in a fast-paced environment. (required)
- Excellent written and verbal communication skills. (required)
- Ability to work independently and know when to seek guidance. (required)
- Can effectively partner cross-functionally in a highly matrixed environment. (required)
- Passion for driving results and demonstrating ultimate impact. (required)
Benefits
- Comprehensive health benefits, including various medical plans, dental, and vision.
- Free access to wellbeing programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- 14 weeks of 100% paid parental leave to all global team members and workplace lactation support.
- Partnership with Care.com for care finder and backup childcare for U.S. employees.
- Range of benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO if you work in the United States.
- Pet insurance to help save on vet expenses for accidents, illnesses, and more.
- Reimbursement for part of your gym membership once you enroll in a health insurance plan.
- 401(k) matching and programs such as Origin Financial for financial planning.
- Commuter benefits to help save money on your daily commute.
- Tuition Reimbursement Program for educational courses related to their positions or another position at DraftKings.
