Community Associate
Description
We are looking for a Community Associate to help us build the most engaged, trusted, and exciting sportsbook community in the game. You’ll be on the front lines of our official Discord server, helping connect, support, and energize our players every day. In this hands-on, execution-focused role, you'll work closely with the Community Lead to bring our brand to life through conversations, content, and events that matter to our players.
Responsibilities
- Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
- Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
- Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
- Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
- Champion the community’s voice across the company while upholding our brand tone and standards.
- Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).
Requirements
- At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
- Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
- Proven ability to create thumb-stopping content and conversations tailored to specific communities.
- Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for.
- A strong sense of urgency and ownership — you’re fast, proactive, and solutions-focused.
- An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
- Experience moderating high-volume communities or social platforms during live events is a plus.
- Knowledge of responsible gaming practices and customer safety.
Benefits
- Health Benefits: comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Partner with Care.com for care finder and backup childcare.
- Family Planning: benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO
- Pet Insurance
- Gym Reimbursement
- Financial Planning: 401(k) matching to programs such as Origin Financial.
- Commuter Benefits
- Tuition Reimbursement
