Customer Experience Associate, Bilingual (Spanish, Temporary)
Description
As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected.
Responsibilities
- Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
- Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.
- Promote our brand through conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
Requirements
- Bachelor's degree or equivalent work experience is preferred.
- Prior online customer support or relevant experience.
- Bilingual proficiency (English/Spanish), with the ability to effectively communicate with customers across phone, email, and chat.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off.
- Strong collaboration and communication skills.
- Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite.
- All applicants must be at least 21 years of age due to state(s) licensing requirements.
Benefits
- Health Benefits
- Wellbeing Program
- Parental Leave & Support
- Family Planning
- Flexible PTO
- Pet Insurance
- Gym Reimbursement
- Financial Planning
- Commuter Benefits
- Tuition Reimbursement
