Manager, Player Development
Description
Elevate everything we do on the VIP team and be at the forefront of change. As a Player Development Manager, you'll coach Player Development Executives and VIP Hosts to deliver premier services to our VIP players and increase net revenue through proactive sales tactics while promoting outstanding service to new and existing VIP customers. While leading this team, you'll drive innovation and implement optimal processes through thoughtful and strategic cross-functional work.
Responsibilities
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
- Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
- Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.
- Assist VIP leadership in developing and implementing sales training programs.
- Participate in the escalation process including working with clients and other DK departments to resolve client cases.
- Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
Requirements
- Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
- At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.
- Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.
- Experience in coaching a team to deliver quality customer experience and consistent sales techniques.
- Must be able to obtain and maintain required State Gaming Licenses.
