Player Development Executive
Description
Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You’ll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.
Responsibilities
- Develop and maintain strong relationships with premier players through providing services and building player loyalty.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Compile and analyze data to identify trends to maximize player performance.
- Proactively offers solution-based suggestions to help enhance the customer experience.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
Requirements
- Bachelor’s degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. (required)
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team. (required)
- Demonstrated success in identifying and implementing strategies that improve operational efficiency. (required)
- Knowledge and ability to increase revenues and control expenses. (required)
- Must be able to obtain and maintain required State Gaming Licenses. (required)
Benefits
- Comprehensive health benefits, including various medical plans, dental, and vision.
- Free access to wellbeing programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- 14 weeks of 100% paid parental leave to all global team members and workplace lactation support.
- Partnership with Care.com, a care finder and backup childcare partner for U.S. employees.
- Range of benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO if you work in the United States.
- Pet insurance benefit to help save on vet expenses for accidents, illnesses, and more.
- Reimbursement for part of your gym membership once you enroll in a health insurance plan.
- 401(k) matching to help you plan for your financial future.
- Commuter benefits to help you save money on your daily commute.
- Tuition Reimbursement Program for educational courses related to your positions or another position at DraftKings.
