VIP Host
Description
Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.
Responsibilities
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
- Compile player feedback to support improvements to the platform and identify opportunities.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
Requirements
- Bachelor's degree in a related field or relevant experience.
- At least 3 years of experience in a Sales, Account Management, or customer-facing role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Analytical mindset to make quick and confident decisions on data and trends.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming Licenses.
Benefits
- Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and workplace lactation support. Partnership with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: Flexible Paid Time Off for employees in the United States.
- Pet Insurance: Help save on vet expenses for accidents, illnesses, and more.
- Gym Reimbursement: Reimbursement for part of a gym membership once enrolled in a health insurance plan.
- Financial Planning: 401(k) matching and programs such as Origin Financial.
- Commuter Benefits: Access to commuter benefits to help save money on daily commute.
