VIP Services Representative
Description
As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting DraftKings’ industry-leading VIP strategy. You’ll build meaningful relationships with VIP customers, step in to manage accounts during periods of coverage support, and help create memorable experiences that strengthen long-term loyalty. In this role, you’ll balance relationship management, account analysis, and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You’ll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across DraftKings.
Responsibilities
- Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
- Assist and attend events where customers are present and help is needed.
- Exceed engagement and service level performance targets.
- Assist in reactivation efforts to re-engage inactive users.
- Effectively distribute an allotted promotional budget.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
Requirements
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick and confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming License.
Benefits
- Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Partner with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: Flexible Paid Time Off for employees in the United States.
- Pet Insurance: Pet insurance benefit to help save on vet expenses.
- Gym Reimbursement: Reimbursement for part of a gym membership.
- Financial Planning: 401(k) matching and programs such as Origin Financial.
- Commuter Benefits: Access to commuter benefits to help save money on daily commutes.
- Tuition Reimbursement: Tuition Reimbursement Program for educational courses related to their positions or another position at DraftKings.
