Academy Manager

The Academy Manager is a responsible, flexible, and open-minded individual responsible for ensuring the qualitative and efficient operation of the Evolution Academy Trainers. This role involves leading and developing the Trainer team, working with statistical data, coordinating projects, creating work schedules, and supervising the Trainers' work. The manager will establish performance objectives, conduct regular review meetings, and maintain high results by analyzing and resolving quality and service issues, identifying trends, and recommending system improvements. The role also includes driving team results to meet Academy KPIs, developing the Academy strategy in line with business needs, and preparing/updating training materials. Reporting on software or hardware issues, ensuring correct teaching of game skills, and collaborating on training and recruitment program development are also key responsibilities. The manager will stay updated on procedural changes, evaluate their impact on training, and conduct regular program reviews. They will also report on team member absences, attend meetings, and improve work quality as needed. The role requires taking responsibility for tasks inside and outside working hours, reporting non-compliance with company standards, and ensuring apprentices follow all legal and disciplinary procedures. The manager will fulfill reasonable company requests, coordinate with recruiters, assist and evaluate apprentice exams, complete training documents, and schedule retraining sessions. Collaboration with the Uniform Specialist and cross-training with Floor Management are expected. The manager will also perform other tasks assigned by their direct manager, substitute team members during absences, evaluate direct reports, provide coaching, and budget for and request necessary Academy resources.

• Lead and develop the current team of Trainers.
• Work with statistical data and provide different types of reports.
• Coordinate, develop, and contribute to projects within the Evolution Academy.
• Create the work schedules for the Trainers and supervise their work.
• Establish performance objectives and conduct regular review meetings (monthly) with the Trainer team to evaluate individual performance and ways to improve it.
• Maintain high results through the analysis and resolution of quality and service issues, identifying trends, and recommending system improvements.
• Drive team results to meet Academy KPIs.
• Develop the Academy strategy in line with business needs and priorities.
• Prepare and update training material/sessions and assume full responsibility for them.
• Report to the relevant individuals and the Department Head on any software or hardware issues.
• Ensure that the necessary skills for each game are correctly taught to new employees.
• Collaborate on the continuous development of the training and recruitment program.
• Stay updated on all procedural changes and evaluate and report to your superior on the impact of these changes on the training program.
• Conduct regular reviews (monthly) of the training program with the Trainer team and with each individual member to maximize productivity.
• Report to your manager about illnesses and/or schedule changes.
• Attend meetings, retraining sessions, and improve work quality as needed.
• Assume responsibility for completing tasks within and outside of working hours.
• Report any non-compliance by a team member regarding company standards, procedures, or legal requirements.
• Ensure apprentices follow all legal and disciplinary procedures and rules.
• Fulfill any reasonable company requests that are aligned with business needs.
• Coordinate with recruiters and other members of the hiring team, following internal procedures.
• Assist with and evaluate apprentice exams.
• Complete training documents and reports.
• Schedule and conduct retraining sessions with existing employees to improve work quality.
• Collaborate closely with the Uniform Specialist regarding uniform orders.
• Undertake cross-training with the Floor Management team to ensure the ability to support/train according to business needs.
• Fulfill other specific tasks or projects related to the position assigned by your direct manager.
• Substitute team members during their vacations, sick leave, or other absences to cover business needs.
• Evaluate direct reports and provide them with coaching for success.
• Adequately budget for and request the necessary resources for the Academy according to business needs.

• Good leadership and collaboration skills
• Analytical and results-oriented personality
• Good time management and organizational skills
• Experience working on projects and process optimization
• Previous experience as a Trainer is an advantage, but not mandatory
• Knowledge of computer programs such as Microsoft Office
• Advanced level of English (preferred)
• Excellent communication and presentation skills
• Previous experience as a Game Presenter is preferred
• Knowledge of all types of games offered
• Ability to act as a role model in terms of professional appearance in a business environment

• Competitive salary
• Full training and growth opportunities
• Professional and personal development – for the right person, there is the possibility of taking on greater responsibilities in the role