Service Support Specialist

Description

Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems. Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary. Investigate and resolve player disputes related to game integrity or dealer actions. Ensure timely and accurate resolutions for client and end-user issues. Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management. Coordinate case resolutions across internal teams and support the seamless execution of shift activities. Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.

Responsibilities

Identify and resolve real-time incidents, including dealer errors, software issues, or network connectivity problems.
Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
Investigate and resolve player disputes related to game integrity or dealer actions.
Ensure timely and accurate resolutions for client and end-user issues.
Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.

Requirements

Excellent English skills (spoken and written).
Customer support experience preferred.
Strong decision-making, problem-solving, and leadership abilities.
Excellent multitasking skills with a proactive, detail-oriented approach.
Ability to thrive in a dynamic, multicultural, and high-pressure environment.

Benefits

Private health insurance
Gym discounts
Team events

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