Team Manager

The main responsibility of the Team Leader is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.

• Manage, supervise, coach, motivate and build team spirit
• Be the first point of contact for subordinates
• Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet Company targets
• Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan
• Participate in subordinates’ recruitment and training process
• Be an example of a star performer and coach other subordinates on shift
• Organize and lead team and individual meetings
• Manage employee expectation and eventual requests
• Establish and maintain cross departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Handle disciplinary cases
• Manage projects and deadlines set by your direct managers
• Manage ad-hoc situations which may occur on shift in an appropriate manner
• Manage scheduling process
• Routine floor walks within the studio

• Minium 2 years of Supervisory or Shift Leader experience
• Technically proficient in computer programs, especially Microsoft Office
• The ability to work flexible hours
• Managerial courage to lead and hold others accountable
• Prompt and organized
• Travel may be required

• Competitive Annual Salary ($48k-$52K)
• Paid Time Off
• 401K Match
• Paid Holidays
• Employee Referral Program
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Commuter Flexible Spending Account (FSA)
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• Professional and personal development – for the right person there is opportunity for the role to grow in responsibility