Trainer (Online Casino)
Description
This role involves preparing and updating training materials and sessions for new hires in an online casino environment. The Trainer will be responsible for ensuring trainees acquire the correct skills for each game and will assist in the ongoing development of the training and recruitment program. The position requires staying informed about procedural changes and their impact on the training program, reporting on trainee progress and adherence to company standards, and acting as a role model for professional conduct.
Responsibilities
- To prepare and update the training material/sessions and take full responsibility of training plans.
- Ensure the correct skills of each game are taught to the trainees.
- Assist in the continuing development of the training and recruitment program.
- Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
- Report to your manager about sickness and/or changes in the schedule.
- Attend meetings, re-trainings and improve the quality of work whenever necessary.
- Take responsibility to finish duties in and outside of working hours.
- Be at the designated work place on time and in the appropriate work attire/uniform.
- Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
- Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
- Follow any reasonable request made by the company that meets the needs of the business.
- To liaise with recruiters and other members of the recruitment team and follow internal procedures.
- To create and schedule in new training groups.
- To attend to the trainees training on the Hot Stand by tables.
- To attend and assess the trainee’s examination.
- To fill in Training Documents and reports.
- To schedule and hold Re-training sessions with existing employees in order to improve the quality of work.
- To work closely with the Uniform Specialist in regard to uniform orders.
- To cross train with Floor Operations to ensure ability to work as a Floor Supervisor based on business needs.
- To perform other ad hoc duties and projects as asked by your direct manager, which are related to this position and which meet the qualifications.
- To replace team members during their vacations, sick leaves and other absences.
Requirements
- Knowledge of computer programs such as Microsoft office.
- Excellent communication and presentation skills.
- Previous experience as a Game Presenter preferred.
- Knowledge of all game types offered.
- Ability to work a flexible schedule, specifically on Swing and Owl shifts.
- Ability to act as a role model in professional appearance in a business environment.
Benefits
- Possibility to prove yourself in dynamic environment.
- Professional and personal development.
- Opportunity to progress in your career within the company.
- Possibility to develop team leading and managerial skills.
- Competitive total compensation packages.
