Customer Experience Specialist
As a Customer Experience Specialist, we need you to monitor customer experience metrics and analyze customer experience in all touchpoints (service, transactions, etc.) and discover the areas for improvement. You will share the customer feedback with the team and suggest recommendations to improve customer experience and initiate changes. You will plan and monitor the follow-up process for complaints and provide weekly and monthly reports in PPT format and Miro. You will also be in touch with customers through our digital channels by conducting quizzes.
- Monitor customer experience metrics.
- Analyze customer experience in all touchpoints (service, transactions, etc.) and discover the areas for improvement.
- Share the customer feedback with the team.
- Suggest recommendations to improve customer experience and initiate changes.
- Plan and monitor the follow-up process for complaints.
- Provide weekly and monthly reports in PPT format and Miro.
- Be in touch with customers through our digital channels by conducting quizzes.
- Work experience in the field of Customer Experience (required).
- Work experience in customer feedback analysis (required).
- Being able to perform the statistical analysis is a plus (nice-to-have).
- Ability to create presentations in MS PowerPoint (required).
- The ability to work on the Miro platform is a plus (nice-to-have).
- Able to multitask, prioritize, and manage time efficiently (required).
- Ability to interpret large amounts of data (required).
- Excellent knowledge of MS Office (required).
- Fluent in English with strong written and verbal communication skills (required).
- Strong communication and presentation skills (required).
- The ability to take responsibility and handle pressure (required).
- Good teamwork and communication skills (required).
- Health insurance.
- Competitive salary.
- Performance-based bonus system.
- Professional development opportunities.
- Working hours: Monday-Friday, 11:00 - 19:00.
- An additional 10 days off.
- Hybrid working model.
- Your personal amigo to help you adapt.
- 30 days annual leave.
- Parental leave policy.
- Pension benefits.
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.
