Customer Support Specialist
Description
Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.
Responsibilities
- Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more.
- Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution.
- Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients.
- Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
- Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.
Requirements
- Previous customer service experience (iGaming experience is a plus).
- Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
- Experience in cryptocurrency is an advantage.
- Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
- Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
- Capable of working autonomously and making sound decisions to address customer needs.
- Willingness to learn and work varying shifts in a 24/7 support team.
Benefits
- 25 days of PTO
- Equipment allowance
- Flexible remote work
