People Operations Coordinator

The People Operations Coordinator supports the People Team and the wider business by delivering compliant and effective people operations and first-line people support. The role is responsible for employee lifecycle administration, people governance and HR systems, and supports the consistent application of people policies, processes and legislation in line with business and operational requirements. This is a fixed-term contract position.

• Support recruitment activities by assisting with interviews for entry to mid-level roles as required.
• Coordinate end-to-end onboarding and offboarding processes in partnership with managers, IT, Facilities and People stakeholders.
• Deliver employee inductions, onboarding check-ins, exit interviews and regular operational check-ins with managers.
• Draft employment contracts, amendments, promotion and remuneration change documentation for review and approval, ensuring compliance and accuracy.
• Support the planning and coordination of People initiatives, projects and employee engagement activities.
• Manage third-party contractors and consultant administration in line with governance requirements.
• Support People Partners with day-to-day operational activities, including reporting, scheduling, probation reviews and disciplinary process administration.
• Support the ongoing review, update and maintenance of HR policies and procedures in line with local labour legislation, global People policies and internal governance standards.
• Maintain and review internal controls for HR processes, ensuring appropriate documentation, approvals and audit trails are in place.
• Identify, escalate and support the resolution of internal control gaps, audit findings and compliance risks, including the development and implementation of mitigation plans.
• Document HR processes and governance standards and support training and enablement of the HR team on policy, process and compliance updates.
• Ensure that evidence of HR transactions is accurately recorded, reviewed and maintained in line with governance requirements.
• Manage GDPR/POPIA and data protection compliance within the People function, ensuring appropriate data handling and access controls
• Support the administration, reviews, and localization of global policies and employment contracts, liaising with experts to ensure ongoing compliance and best practice.
• Support the preparation and submission of statutory compliance reports, including the Workplace Skills Plan (WSP) and Employment Equity reporting.
• Assist with the coordination and consolidation of training needs analysis across the business.
• Support learning requests, and the consolidation and administration of the annual training budget.
• Contribute to People initiatives and projects, including the development and review of job profiles and other governance-related documentation.
• Act as a key operational owner for HR systems, supporting system administration and user queries.
• Maintain the integrity, accuracy and governance of employee data and records across HR systems.
• Produce ad hoc and scheduled HR reporting to business stakeholders, delivering data and insights.
• Configure, maintain and optimize workflows, system templates and lifecycle processes.
• Partner with system owners and Technology teams to support system enhancements, integrations and continuous improvement initiatives.
• Driving the adoption o f digitalisation and automation across People processes to improve efficiency and compliance.
• Coordinate, review and prepare payroll input data, ensuring accuracy, completeness and submission within agreed timelines.
• Administer employee benefits and allowances ensuring applications, approvals and documentation are compliant and processed timeously.
• Coordinate school subsidy benefit processes, ensuring applications are compliant, approved and processed timeously.
• Support benefit rollouts, policy updates and benefit-related queries in collaboration with Global Reward, Payroll and Finance.
• Assisting with annual compensation processes with guidance from People Partners and Reward

• Relevant HR Qualification
• 3 years + of experience human resources environment
• Working knowledge of all relevant legislation (LRA, SDA, EEA, BCEA, POPIA, OHSA)
• Skilled in HRIS administration and other work management applications
• Experience working in a fast-paced IT / iGaming environment
• Strong attention to detail and processes, with an eye for optimization and efficiency
• Excellent problem-solving skills, the ability to troubleshoot issues and implement effective solutions.