Customer Support Intern
We are looking for a sharp, detail-oriented Customer Support Intern to join our team. Your primary focus will be maintaining the quality and integrity of our platform by moderating user-generated content. You will act as the first line of defense against spam, plagiarism, and inappropriate content, ensuring our community remains a helpful and safe space. When review volumes are low, you will also have the opportunity to learn the ropes of direct customer service by assisting with user support emails.
- Manually review incoming user reviews to ensure they meet our quality standards before publication.
- Investigate submissions to ensure content is original.
- Identify and reject plagiarized content copied from other websites.
- Identify and reject duplicate content (e.g., the same review posted multiple times by one user).
- Identify and reject reviews copied from other users on our platform.
- Screen reviews for spam, profanity, hate speech, or content that violates our community standards.
- Apply our posting guidelines strictly but fairly to ensure all live content is relevant and helpful.
- Assist the support team during quieter moderation periods.
- Respond to basic user inquiries via email regarding account issues or moderation decisions.
- Categorize and tag user feedback to help us improve our services.
- You have a strong grasp of grammar and spelling (fluency in English is required).
- You can spot a copy-pasted review or a subtle policy violation quickly.
- You can differentiate between a critical review (which is allowed) and an abusive one (which is not).
- You are comfortable learning new software tools and navigating admin dashboards.
- You can work efficiently and stay focused on targets without constant supervision.
- Students or recent University graduates with no previous work experience.
- Remote work model
- Free access to Udemy learning platform
- Monthly €35 home office allowance
- Daily office lunches if you visit our Belgrade office with varied menus to suit all dietary preferences
- A vibrant culture with regular events, social gatherings, and team celebrations
Welcome to Gentoo Media. We help brands reach their potential through our iGaming affiliate solutions by providing high-quality traffic via our market-leading websites and paid marketing expertise, ensuring long-term sustainable growth for all our partners. With more than 17 years of experience, Gentoo Media is a leading affiliate in the online casino and sportsbook industry through our extensive portfolio of products and services, featuring our flagship websites AskGamblers, Time2Play, CasinoTopsOnline, WSN, Casinomeister, and our SaaS brand-protection tool GiG Comply. Our sites attract millions of players annually who seek expert reviews, exclusive offers, and the excitement of exploring both emerging and established online casino and sportsbook brands. We manage over 150 websites globally, enabling our partners to increase their player engagement and brand visibility. We connect operators and players with their perfect match. At Gentoo Media, we employ more than 300 people, from more than 50 nationalities around the world. Our headquarters is located in Malta, in addition to our offices in Denmark, Serbia, and Spain. Our “get more” promise applies to any and every aspect of our business and reflects our unwavering commitment in going the extra mile to deliver superior results, growth, success, and sustainable long-term partnerships, exceeding our partners’ expectations. You get more with us in terms of affiliation, products and services, partnership, and as an employee. At Gentoo, you get more.
