Customer Service Representative
Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.
Perfect for those who aim to:
- Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
- Collaborate with other colleagues to improve customer service;
- Identify customer's needs, clarify information, research every issue and provide solutions;
- Follow internal procedures and guidelines to ensure consistent and high-quality support.
Experience you’ll need to bring:
- Intermediate level of English (written and spoken);
- Fluent Spanish speaker;
- Previous experience with customer support;
- Experience handling live chat and email interactions.
It's a perfect match if you have those personal features:
- Excellent organizational skills and ability to prioritize in order to meet deadlines;
- Excellent team player skills with strong communication skills;
- Ability to work in a fast-paced environment and under pressure;
- Problem-solving skills.
Our clients offer competitive benefits to support your professional and personal growth, including:
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.