Payment Operation Specialist
Handle daily, weekly, and monthly monitoring of billing KPIs within the assigned market, including balance, approval rate, conversion rate, average transaction value, abandoned transactions, timeouts, processing time, and payment distribution.
Identify drops and anomalies, escalate issues to payment providers and internal teams, and follow through on feedback, ETAs, and fix statuses.
Investigate anomalies in transaction processing, key metrics, and technical changes on both partner and product sides, with a focus on improving core KPIs.
Communicate critical cashier and payment-related changes to relevant internal teams.
Perform payment testing independently and together with local teams to ensure stable processing across markets.
Prepare and present payment data, insights, and analysis during internal meetings.
2+ years of experience in payment operations or billing operations roles (e.g. Billing Specialist, Payment Operations Specialist, Payments Analyst).
Confident working with numbers and transactional data, including basic financial calculations and percentage metrics.
Solid understanding of online payment flows and payment funnels at an operational level.
Experience in written communication in English with PSPs, payment partners, or merchants.
Good understanding of payment systems, provider roles, and incident handling logic (drops, degradations, volume changes).
Experience with Tableau, Grafana, or other BI and monitoring tools is a plus; Power BI or similar tools are acceptable.
You are structured, punctual, and reliable in day to day operational work.
You are comfortable with routine monitoring, follow ups, and escalations.
You take ownership of issues until they are fully resolved, not just reported.
You communicate clearly and calmly with internal teams and external payment partners.
You stay composed during incidents, volume fluctuations, or provider related issues.
You are disciplined and execution focused, with strong follow through.
Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.