QA officer Customer Support
Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers; Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls; Provide detailed and structural feedback on the VIP CS/AM Agents' performance; Be able to express your point of view to those you evaluate clearly; Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents; Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents; Inform the Management about the cases requiring urgent attention; Share your ideas/suggestions on improving the current processes of communication with VIP users; Perform tasks that are sometimes repetitive yet involve elements of creativity.
1+ years of experience in Customer Support/Account Management departments; English proficiency at an Upper-Intermediate level or higher; Experience with the customer communications tools (ideally, Intercom and Unitalk); Proficient knowledge of customer service, standard practices, and procedures; Experience in Gambling/Betting and/or advanced level of sports knowledge - would be a plus.
We appreciate if you have those personal features:
Thoroughness, attention to detail; Strong communication skills; Self-organization and proactiveness; Problem-solving skills.
Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.