VIP Customer Support Representative
Analyze Chats/Emails processed by the VIP Customer Support Agents and VIP Account Managers; Provide personalised, high-quality support to VIP customers; Act as the main point of contact for assigned high-value clients; Build and maintain strong, long-term relationships; Handle inquiries, issues, and escalations for different brands within the company; Adapt communication style and service standards according to each brand’s guidelines; Maintain deep knowledge of each brand’s products, services, and promotions; Demonstrate flexibility with schedules and workload; Meet KPIs related to response time, customer satisfaction, and retention.
0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); English proficiency at an Intermediate level or higher; Brazilian Portuguese proficiency at an Advanced level or higher; Knowledge of sales principles and methods; Able to maintain customer confidentiality.
It's a perfect match if you have those personal features:
Excellent verbal and written communication skills; Empathy; Out of the box thinking; Problem-solving skills.
Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.