VIP QA Team Lead
Manage and guide a QA team focused on evaluating customer support calls, chats, and emails; Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations; Provide regular coaching, training, and constructive feedback to QA specialists; Develop, calibrate, and improve QA scorecards and evaluation processes; Track team performance metrics and prepare quality reports for stakeholders.
Minimum of 6 months of proven experience as a Team Lead, Manager, or Supervisor; Solid background in Quality Assurance for customer service (monitoring calls, chats, emails) or experience working in Customer Support environment; Previous experience working in the gambling, iGaming, or sports betting industry will be a plus; Hands-on experience in coaching staff and conducting performance reviews; Strong analytical mindset with a sharp eye for detail and accuracy in QA evaluations; Experience working with Google Sheets, ability to build simple reports based on basic/middle level functions.
It's a perfect match if you have those personal features:
Highly autonomous self-starter who identifies weak spots, generates tasks, and fixes issues without needing micromanagement; Proactive problem solver who comes to management with ready solutions and ideas, rather than just reporting problems; Exceptionally reliable and trustworthy, taking full ownership of operations and anticipating blind spots; High emotional intelligence, capable of delivering sensitive feedback fairly and objectively; Adaptiveness to changes and ability to work in fast pacing environment.
Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.