Account Manager
Description
We are seeking an experienced Account Manager to manage and grow a portfolio of strategic customer accounts across Eastern Canada. This role is responsible for driving revenue growth through consultative selling, long-term account planning, and the development of trusted customer relationships. The Account Manager serves as both a commercial and product expert, collaborating with cross-functional teams to deliver exceptional customer value and business results. This position requires regular travel throughout Canada and occasional travel to the United States.
Responsibilities
- Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
- Drive revenue growth through consultative sales strategies, account development, and customer retention initiatives.
- Develop and execute long-term account plans aligned with customer objectives and business goals.
- Build and maintain strong relationships with key customer stakeholders and decision-makers.
- Serve as a trusted advisor and subject matter expert on products, solutions, and commercial opportunities.
- Coordinate with internal teams across Sales, Operations, Finance, Product Management, and other functions to ensure successful customer outcomes.
- Negotiate commercial agreements and support contract discussions.
- Monitor industry trends, competitive activity, and market opportunities within the gaming sector.
- Represent the company professionally at customer meetings, industry events, and business engagements.
Requirements
- Strong understanding of how sales, operations, finance, and product functions work together to achieve business objectives. (required)
- Knowledge of commercial dynamics and competitive positioning within the gaming industry. (required)
- Ability to leverage industry expertise to identify opportunities and create value for customers. (required)
- Proven ability to address complex commercial, contractual, and customer relationship challenges. (required)
- Strong independent judgment and critical thinking skills. (required)
- Experience coordinating cross-functional stakeholders to resolve issues and drive results. (required)
- Comfortable navigating evolving customer needs and business priorities. (required)
- Exceptional communication, presentation, and interpersonal skills. (required)
- Strong negotiation and influencing abilities. (required)
- Experience engaging with senior customer stakeholders and internal leadership teams. (required)
- Ability to build credibility, trust, and long-term business relationships. (required)
- Bachelor's degree in Business, Marketing, Finance, or a related field. (required)
- 5-8 years of experience in the gaming industry. (required)
- Proven track record of managing strategic customer accounts and achieving revenue growth objectives. (required)
- Gaming licenses as required by applicable jurisdictions. (required)
