Customer Service Agent - Romanian Speaker

Description

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position.

Responsibilities

Deliver Romanian and English language customer support across LiveChat, email and telephone
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere

Requirements

Fluency in Romanian and English, both spoken and written is essential
Responsible, and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Good understanding of basic internet and technical concepts

Benefits

€500 per year Well-being allowance
24 days holiday (+ public holidays)
Subsidised meals
Flexible Hybrid working (Office/home)
6 weeks fully remote working
Anniversary awards
Private Health Insurance
Dedicated Career Development Plan
Friendly Atmosphere in a fantastic office
Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Social events and activites
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension

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