KYC Investigations Analyst

This role involves reviewing compliance-related documentation in accordance with regulations and internal processes. You will assess potential account risks and conduct additional account checks when necessary. A key aspect of the role is staying informed about any regulatory or market changes affecting your function. You will keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels. You will regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimise contacts, empower CS agents and strive for first contact resolution. The position requires ensuring departmental and individual targets around KYC performance and customer experience are met or exceeded. You will undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management. It is important to be fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations. Constantly embrace the team objectives and work on your personalised goals on a quarterly basis. Perform ad-hoc tasks as required by management. Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role. Identify and raise any non-compliance incidents promptly to your line manager. Challenge processes, policies and projects that will negatively impact compliance within the Group. Complete all mandatory compliance training assigned to you. Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

• Review compliance-related documentation in accordance with regulations and internal processes.
• Assess potential account risks and conduct additional account checks when necessary.
• Ensure you are aware of any regulatory or market changes affecting your function.
• Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels.
• Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution.
• Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded.
• Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management.
• Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations.
• Constantly embrace the team objectives and work on your personalized goals on a quarterly basis.
• Perform ad-hoc tasks as required by management.
• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• Identify and raise any non-compliance incidents promptly to your line manager.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Complete all mandatory compliance training assigned to you.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

• Well-being allowance
• Learning and development opportunities
• Inclusion networks
• Charity days
• Long service awards
• Social events and activites
• Private medical insurance
• Life assurance and income protection
• Employee Assistance Programme
• Pension