Relationship Manager
Description
We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you’ll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory.
Responsibilities
- Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
- Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
- Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
- Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
- Provide guidance and education to partners on products, system updates, and operational best practices.
- Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
- Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.
Requirements
- 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong organizational and time-management abilities
- Adaptability and flexibility to meet the demands of a dynamic industry
- Passion for helping customers succeed
- Willingness to travel regionally and work outside standard business hours when needed
Benefits
- Base salary plus monthly bonus potential
- Company vehicle
- Gas card
- Credit card
- Phone
