2,614 Open roles
98 Companies
54 Posted today
Jobs / Sportradar / Client Support Operator - Level 1
This job is no longer available.

This position has been closed.

Posted 2026-06-02

Client Support Operator - Level 1

Description

The Client Support Operator Level 1 is the first point of contact for customers, providing frontline technical and customer support. This role involves troubleshooting basic issues, resolving inquiries efficiently, and escalating complex cases when necessary. The position offers flexible working hours, with occasional weekend shifts, ensuring continuous customer support while maintaining work-life balance.

Responsibilities
  • Provide first-level support mainly by email and chat to resolve customer issues.
  • Monitor and manage customer tickets, alerts, and inquiries, ensuring timely responses.
  • Troubleshoot common technical problems and guide customers through basic solutions.
  • Escalate complex issues to Level 2 support or relevant teams when needed.
  • Maintain accurate records of customer interactions and resolutions.
  • Assist customers with account setup, product navigation, and general inquiries.
  • Follow standard operating procedures and contribute to knowledge base updates.
Requirements
  • 1+ years of experience in customer support, helpdesk, or a similar (client facing) role.
  • Basic understanding of IT systems, software troubleshooting, or technical support.
  • Strong communication skills with a customer-focused approach.
  • Ability to multitask and manage multiple customer interactions effectively.
  • Experience with support ticketing systems (Freshdesk, Jira, or similar) is a plus.
  • Betting & Gaming industry experience is an advantage.
Similar Active Jobs
SportradarMarketingNew York, United States

Senior Communications Manager, North America

The Senior Communications Manager will lead communications strategies for the North American market, fostering media relationships and ensuring consistent messaging across business verticals. This role involves preparing high-level communications materials and collaborating with global teams to enhance corporate visibility. It is a fast-paced, hands-on position ideal for an experienced professional with a background in sports tech or B2B communications.

On-siteFull-timeSenior7-10 yearsEnglish140000 USD
2026-06-18
SportradarProduct & DevelopmentVienna, Austria

Lead IAM Security Expert

The Lead IAM Security Expert will define and drive the strategic direction of the company's data-centric security program. Reporting to the VP of Information Security Advisory & Testing, this role involves leading a specialized global team and acting as a senior internal consultant on data protection, identity governance, and secure architecture. The position combines leadership, advisory, and hands-on expertise, with the opportunity to own and evolve the data security strategy while strengthening collaboration across corporate technology and product environments.

On-siteFull-timeLead8-10+ yearsEnglish
2026-06-17
SportradarSales

Associate Operational Account Manager, MTS

The Associate Operational Account Manager, MTS role supports the Managed Trading Services team in delivering excellent customer service. Key responsibilities include coordinating daily account activities, monitoring trading performance, preparing reports, and assisting with customer onboarding and issue resolution. This position is ideal for individuals looking to develop commercial, operational, and customer-facing skills in a dynamic sports trading environment.

Full-timeEnglishEuropean
2026-06-16
SportradarSalesLondon, United Kingdom

Associate Operational Account Manager, MTS

The Associate Operational Account Manager, MTS role is an excellent opportunity for individuals eager to develop commercial, operational, and customer-facing skills in a fast-paced sports trading environment. The role involves supporting the Operational Account Management team with daily customer activities, performance monitoring, reporting, and issue resolution. Key responsibilities include coordinating customer onboarding, tracking tasks, and collaborating with various internal teams to ensure a high standard of customer experience and smooth operations.

Full-timeJuniorEnglishEuropean42000 - 44000 GBP
2026-06-16
SportradarMarketingVienna, Austria

Client Solutions Manager, Paid Social

The Client Solutions Manager, Paid Social role is a hands-on position supporting operator clients in leveraging Sportradar's technology and creative services. You will manage client relationships, contribute to campaign strategy, and translate data into actionable insights. This role requires strong digital advertising experience, particularly in paid social campaign management, and the ability to work collaboratively and proactively in a fast-paced environment.

HybridFull-timeMid-level3+ yearsEnglish
2026-06-15