Account Manager - Goiânia
Description
We are looking for a proactive and customer-oriented Account Manager to engage with our high-value player base, offering a unique and tailored experience to our most valued customers. This role focuses on building strong relationships with high-value players, understanding their preferences, and providing an outstanding gaming experience that fosters loyalty and engagement. You will be their main point of contact, ensuring they feel valued and supported in every interaction. This position is based in the Goiânia.
Responsibilities
- Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience.
- Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs.
- Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty.
- Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles.
- Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience.
- Work closely with all internal departments to address player needs and ensure service excellence.
Requirements
- Is a native Brazilian speaker with English at a business proficiency level
- Is passionate and knowledgeable about sports
- Is eager to drive continuous improvement, flexible to challenge Issues/opportunities
- Has a proven track record of cross-channel marketing campaigns
- Have previous experience in account management or customer relations within iGaming, hospitality, or related field
- Strong communication and interpersonal skills
- Proactive and solution-driven mindset with a passion for providing exceptional service
- Willingness to attend events and meet clients as needed
