Antifraud, Payments & Risk Analyst

As an Antifraud, Payments & Risk Analyst, you will be responsible for making sure that payment requests, both in and out of customers' accounts, are evaluated and processed on time. You will also be responsible for ensuring that established policies and procedures relating to fraud and risk prevention are followed. Reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills are essential qualities for this key role.

• Perform risk assessments of new and existing players at different stages of the user journey.
• Investigate suspicious behavior by analyzing user patterns, device usage, transactional activity, and KYC inconsistencies.
• Identify, document, and escalate fraud trends or high-risk cases to relevant departments, contributing to internal fraud intelligence.
• Use internal systems and external tools to detect and prevent fraudulent actions, including Identity Theft, Multiple Accounts, Account Takeover, and Bonus Abuse.
• Collaborate closely with the AML department to ensure regulatory and compliance standards are met.
• Handle and verify KYC documents, ensuring accuracy and detecting any signs of document tampering or identity manipulation.
• Assist the Customer Support team with player-related risk queries and payment issues, including withdrawals.
• Ensure all payment transactions are processed correctly and in line with internal procedures.
• Liaise with third-party service providers to resolve payment processing issues and deliver an excellent player experience.
• Participate in the continuous improvement of workflows and procedures to optimize fraud detection and operational efficiency.
• Perform ad hoc tasks as assigned by the Team Leader, including support during incident investigations or reporting efforts.

• Is interested in developing their career in the Payment, Antifraud, and Risk department.
• Is detail-oriented and an analytical problem-solver.
• Is naturally inquisitive, with a keen eye for detecting suspicious patterns and irregular activity.
• Is proactive and innovative – constantly seeking improvements in fraud detection processes and tools.
• Has good written and spoken Spanish and English.
• Is willing to work in shifts, including weekends and Public Holidays.
• Have experience working in the sports betting or online gaming industry (Bonus points).
• Have hands-on knowledge of antifraud tools and validation systems (e.g., device fingerprinting, velocity rules, machine learning, etc.) (Bonus points).
• Are familiar with social engineering tactics, and emerging fraud trends (Bonus points).
• Have a SQL intermediate level (Bonus points).