CRM Operations Executive
Description
We are looking for a motivated and detail-oriented CRM Executive to join our team. In this role, you will support the day-to-day activities of our customer relationship management (CRM) operations. As a CRM Executive, you will manage the day-to-day operations of our customer relationship management (CRM) system. You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experience, while building your expertise in CRM tools and processes. You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.
Responsibilities
- Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals.
- Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
- Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures.
- Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support.
- Assist and follow up with the Customer Support team on any issues that may arise.
- Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.
- Contribute to improving bonus and CRM tools.
- Ensure bonus and campaign mechanics testing.
Requirements
- Fluent in English with confidence in oral, written and reading communication.
- Good organizational skills and the ability to manage multiple tasks and meet deadlines.
- Strong attention to detail, with a willingness to learn how to manage and maintain data accurately.
- Good communication and interpersonal skills, with an openness to collaborate across teams.
- A proactive attitude and eagerness to learn, with the ability to work both independently and within a team.
- Ability to adapt to changing requirements and work in a fast-paced, dynamic environment.
- Familiarity with CRM systems is a plus, but not required.
