CRX Lead
Description
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Responsibilities
- Monitor customer feedback, reviews & VoC reports to identify experience gaps.
- Identify friction map across critical steps of the customer journey.
- Track CX performance indicators.
- Prepare reports & insights on customer behaviour & experience trends.
Requirements
- 2 years proven experience in customer experience roles.
- Strong & solid understanding of customer journeys.
- Strong Analytical thinking & customer centric mindset.
- Solid Communication & Problem solving skills.
- Strong ability to analyse feedback and operational data.
- Fluency in Greek & a very good level in English.
Benefits
- Competitive salary and annual bonus based on performance.
- Flexible work arrangements.
- Comprehensive health, dental, and vision insurance.
- Access to professional development courses and certifications.
- Option to attend industry conferences.
