Payments Operations Analyst
Description
As a Payments Operations Analyst (APR), you will play a key role in ensuring the smooth, efficient, and secure performance of payment flows across Superbet’s global markets and brands. Sitting within the Antifraud, Payments & Risk (APR) function, this role focuses on optimizing transaction success rates, reducing fraud and chargebacks, and ensuring accurate financial reconciliation across multiple payment service providers (PSPs) and methods. You will act as a central point of coordination between internal teams (APR, Payments, Risk/Fraud, Finance, Customer Support, Product) and external partners, ensuring operational excellence and fast issue resolution in a high-volume, multi-market environment.
Responsibilities
- Monitor daily payment flows (deposits, withdrawals, refunds) across cards, e-wallets, bank transfers, and alternative payment methods
- Track transaction success rates, identify decline patterns, and evaluate PSP performance across multiple markets
- Ensure timely processing of withdrawals in line with SLAs, including handling manual reviews and exceptions
- Investigate and resolve operational issues such as delayed or missing transactions, PSP disruptions, and settlement inconsistencies
- Perform daily reconciliation between platform data, PSP reports, and bank statements
- Identify and resolve discrepancies including mismatched, duplicate, or missing transactions
- Investigate technical gaps (e.g. missing callbacks/DMNs) impacting financial accuracy
- Partner closely with Finance on settlement validation, fee verification, and balance tracking
- Own and manage the end-to-end chargeback lifecycle
- Monitor disputes, track trends, and ensure timely handling in line with scheme requirements
- Support the preparation and submission of representment evidence
- Work closely with Risk and Fraud teams to provide operational insights
- Contribute to the improvement of fraud prevention rules, triggers, and account controls
- Support decision-making around account restrictions and payment-related risk mitigation
- Act as a key contact for payment-related incidents and escalations
- Coordinate with PSPs and banking partners to resolve issues such as failed settlements, missing funds, and technical errors
- Manage trace requests (e.g. MT103) and ensure full visibility and audit trail of incidents
- Escalate critical issues proactively and drive timely resolution
Requirements
- Solid understanding of payment ecosystems, including card flows (authorization, clearing, settlement)
- Good knowledge of the chargeback lifecycle (Visa, Mastercard)
- Strong analytical skills with high attention to detail
- Advanced Excel / Google Sheets skills (reconciliation, analysis, reporting)
- Ability to operate effectively in a fast-paced, high-volume, multi-market environment
- Strong ownership mindset and problem-solving approach
- Excellent communication skills and ability to work cross-functionally
