VIP Account Manager (FR Focus)
Description
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Responsibilities
- Monitoring and analyzing the database daily and taking appropriate action to maximize its value throughout its lifecycle.
- Creating and overseeing communication strategies.
- Gathering insights by engaging with players and passing valuable information to the relevant team.
- Responding promptly to inquiries and resolving any issues.
- Building exceptional relationships with key customers, providing personalized service and tailor-made gaming experiences across all products.
- Acting as the Key Account Champion for Key Accounts, ensuring that contacts and inquiries are prioritized—both individually and across all departments or third parties.
- Collaborating closely with the Responsible Gaming department.
Requirements
- Has a proven track record in a sales role (e.g., Sales Relationship Manager, Account Manager, Sales Agent, Telephone Sales Agent, etc.) in a B2C environment.
- Is proficient in Excel and PowerPoint or has experience with data tools such as Tableau.
- Proves an analytical mindset with experience in segmentation, analysis, or data mining.
- Has excellent communication skills in Dutch, French, and English (both written and spoken). Your portfolio will be mostly French .
- Has a highly customer-focused approach, with a passion for building long-term relationships.
- Has the ability to deliver exceptional service and results while meeting tight deadlines.
- Has strong interpersonal skills and a high level of emotional intelligence.
- Demonstrates adaptability to changing priorities and works well in a dynamic environment.
- Is self-motivated, proactive, and able to work independently with a positive attitude.
Benefits
- A company car and fuel card, along with a competitive salary and bonus.
- You will be working hybrid.
