Community Manager
Description
Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.
We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.
Responsibilities
- Manage official community channels, including social media platforms, discord, and community groups.
- Plan and execute community engagement activities such as online events, contests, and campaigns.
- Actively engage with players, respond to inquiries, and foster a positive and inclusive community environment.
- Monitor community sentiment and gather player feedback, sharing insights with internal stakeholders.
- Support marketing, PR, and influencer initiatives by amplifying announcements and campaigns within the community.
- Manage KOC incubation programs, identify and onboard emerging creators and community members on multiple social media platforms.
- Build and lead content moderator teams to enforce community guidelines to ensure safe and respectful interactions.
- Host community surveys and market user research to support cross-functional team campaigns and align with user preferences and relevance.
Requirements
- At least 3 years of experience in community management, social media, or related roles.
- Strong understanding of gaming communities and player behavior in Thailand.
- Excellent written and verbal communication skills in Thai and English.
- Experience managing social media platforms and community tools.
- Passion for mobile and PC gaming, with live-service experience preferred.
