Customer Service Agent - Day Shift
Description
Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!
Responsibilities
- Provide information and process inquiries about accounts, products, and services.
- Troubleshoot technical issues related to computer, tablet, and cell phone applications.
- Handle inbound calls, real-time chat, emails, and make outgoing calls.
- Communicate special marketing offers to VIP customers.
- Offer feedback on service failures or customer feedback.
- Uphold customer confidentiality and promote what we value.
- Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
- Maintain all SLAs for chats and phone call inquiries in under 45 seconds.
Requirements
- 0-2 years of inbound/support call center experience preferred.
- At least 21 years old with a High School diploma or equivalent experience; some college preferred.
- Excellent written and verbal communication skills.
- Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
- Able to travel to the office for at least 50% of scheduled shifts.
- Must be camera-ready while working.
- Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
- Experienced with troubleshooting computers, smartphones, and tablets.
- Strong verbal, interpersonal, and written communication skills.
- Diligent with strong grammatical and typing/data entry skills.
- Able to work independently with initiative and discretion.
- Thrive in a fast-paced, dynamic environment while maintaining high customer service.
- Organized with excellent time-management skills.
- Previous technical support experience is an asset.
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
